Politique de remboursement

The Paddock Store has a 14-day return/refund policy for any items that arrive damaged, items received that are not what you ordered, or if the print quality on our goods isn't up to standard. This means you have 14 days after receiving your item to review your purchase and contact us regarding any of the issues stated above for an exchange or full refund. As a small boutique business where each item is custom-made to order, we cannot accept returns for change of mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging.

To start a return, please contact us at info@thepaddockstore.com.

If your return is accepted, we will either refund your order or provide an exchange, depending on your preference, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thepaddockstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We have a 14 day exchange policy for any damaged or incorrect item(s) received. 

Refunds
After contacting us at info@thepaddockstore.com and getting an approved return request. We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at info@thepaddockstore.com.